![]() If you don't have the Attachments subkey, right click on the Policies folder and select New > Key and name it Attachments. Navigate to HKEY_CURRENT_USER > Software > Microsoft > Windows > CurrentVersion > Policies > Attachments Press the Windows Key + R and type in regedit, and press enter. We also, as always, suggest you back up your registry first. Surprisingly, even Microsoft recommends using the registry editor as an optional workaround for the "Virus scan failed" or "Virus detected" error message assuming that your antivirus is the problem.īefore moving on, this step is for advanced users who understand the risk. ![]() If you found your settings already set to Enabled and Prompt (recommended) above, then we can edit the registry to solve the problem. Scroll a little further and find Miscellaneous > Launching applications and unsafe files and check Prompt (recommended). Scroll down and find Downloads and check Enable. Open your Internet Properties by clicking on the Windows Key + R, type in inetcpl.cpl and press enter.Ĭlick on the Security tab > Internet zone > Custom level. ![]() But what if you can't download a file that you know is safe? Here's how to get around the "virus scan failed" or "virus detected" message. This will avoid that Peranso is incorrectly flagged in the future to other users.Windows 7, 8, and 10 have a feature known as Attachment Manager designed to protect your computer from unsafe files you may download on the internet. We will then contact the anti-virus software producer and ask them to whitelist Peranso in their next update of their anti-virus library. Tell us which anti-virus software you are using, your operating system, browser software, and the name of the reported virus. As a final step, we have to turn the Real-time protection from Step 1f) on again.Peranso will now be installed following the steps explained in the Installing Peranso section.Microsoft Defender SmartScreen will pop up reporting that Windows protected your PC.Click on this file and proceed to Step 3. The top entry shows the PeransoSetup.exe file. Microsoft Edge will now proceed with the download and open its Downloads page.Click Keep, which brings up the below screen. You will see the same message from Step 1 appear at the bottom of your Edge browser: Go back to the Peranso website Download page and re-start your download.Don't worry, we will turn it on again when done. You will see a warning that "Real-time protection is off, leaving your device vulnerable". A blue warning box pops up asking " Do you want to allow this app to make changes to your device ". Click on Manage settings to display the below screen: Locate the section Virus & threat protection settings.When it opens, select Virus & threat protection. A Best match screen pops up (see picture above), showing the Windows Security app at the top.Locate the Help field in your Windows Task Bar, in the lower left corner of your screen and type 'Windows Security'.Following the installation steps described in the Installing Peranso section, you will see this message on your PC, at the bottom of your Edge browser: This is an indication that Windows Defender erroneously believes there's a virus in the Peranso installer file.The steps need to be performed once only : The below section provides whitelisting instructions when using Windows 10 Microsoft Defender (Windows Security) and the Microsoft Edge browser (version 86.0.622 or higher).
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